May 19-25, 2021
20-21/CPQM03 (Customized Program)
The participants of this online program are Directors and Department Heads of TVET Centers/Institutions of Don Bosco Tech ASEAN.


Good is no longer good enough. To survive in today's competitive and turbulent environment, we need to excel. To excel, a TVET institution needs to focus on all parts of the organization, optimizing the use and effectiveness of all of its resources. Organizational excellence refers to ongoing efforts to establish an internal framework of standards and processes intended to engage and motivate employees to deliver products and services that fulfill customer requirements within business expectations that will result in continuous school improvement. (Harrington, H.J., 2006).

Institutional leaders have to realize that the world of organizations and management is changing very fast. Rapid environmental shifts are causing fundamental transformations that cause a dramatic impact on management of organizations. These transformations are reflected in the transition to a new workplace brought about by unforeseen events like the pandemic of today. And because of this change, organizations today face a continuous barrage of requests to improve quality, improve organizational governance, enhance institutional image for sustainability as well as improve instructional management.

Quality can be defined in many different ways. It can mean excellence, zero defects, uniform quality, satisfying customer needs or operational improvement. Quality is always bound to satisfying customer needs. Quality is about making organizations perform for their stakeholders – from improving products, services, systems and processes, to making sure that the whole organization is fit and effective.

Today, TVET, a sector which is dynamic, diverse and characterized by constant changes, is being increasingly recognized. The development of an effective TVET system is at the heart of all educational reform efforts globally because of its increasing recognition in its role to a country’s economic development as reflected in various initiatives. These lead to realizations that TVET needs to create new approaches and strategies in management and develop coherent policies that integrate different dimensions of excellence as part of its strategy.

Thus, in order to address the growing expectations of industry and society in general, continuous enhancement of the quality of TVET is a key priority in the Asia and Pacific region. Quality enhancement is one of the main objectives of the TVET system. To achieve this, it is necessary to ensure strong foundations of TVET excellence and quality assurance through the establishment of a Quality Management System.

A quality management system (QMS) is a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis. Good quality management systems can enhance the organization’s brand and reputation, protect it against risks, increase its efficiency, boost its profits and position it to keep on growing.

Documents and records are among the important components of an organization’s management system in order to provide factual and substantial references of organizational procedures, plans and activities, essential information, rules and guidelines, and keep organizational records vital to the operations of TVET institutions. A TVET institution must be able to organize and collect necessary information regarding various procedures, plans, activities, and guidelines that are beneficial for its students, employees and its stakeholders, in general. Quality management aims to facilitate continuous improvement and development of operations and results. Managing quality means constantly pursuing excellence: making sure that what your organization does is fit for purpose, and keeps on constantly seeking for ways to improve and do better from how it was before.

Now, as an institutional leader in TVET, ask yourself the following questions:

  • Do the same mistakes keep on being repeated?
  • Is there lack of visibility between each and amongst your departments?
  • Are there repeated clarifications asked by stakeholders regarding processes, procedures and responsibilities?
  • Do employees come to disagreements regarding practices, processes and procedures?
  • Does your institution receive negative customer reviews?

If you answered yes to any of the above, it may be that your management system is not working as it should be, and therefore needs some revision or enhancement. This calls for an effective Quality Management System.

This program is designed to assist the various TVET centers, institutions and schools in the ASEAN Region in its quality journey by providing training on quality management system that will lead the institutions to enhance their effectiveness and become more customer-focused. The program is a training workshop type to elaborate on the concepts and principles of QMS which include application of QMS tools resulting in developing vital documents such as employee/personnel and students’ handbooks and maintenance plans. Some learning tools will also equip the participants with deeper understanding and appreciation of the value and the benefits of QMS as a form of quality assurance platform.

The program design captures the aforementioned discussions centered on one goal: to make TVET in the region become more responsive and enhance its effectiveness as training institutions. At the end of the day, the program is meant to encourage the participants in exploring the unexplored pathways to make TVET more effective and operative the way it should be.


At the end of the program, the participants will be able to:

  • Demonstrate a deeper understanding, awareness and explain the need for quality management in TVET
  • Explain the concepts and principles of QMS
  • Apply PDCA and management tools for quality improvement in TVET
  • Develop some essential documents for TVET management and governance
  • Demonstrate leadership with the ability to influence and enthuse others through personal advocacy, vision and drive

Program Contents

The main contents of the program are:

  • Online Class 1: QMS: Positioning TVET for Effectiveness and Success
  • Online Class 2: Unlocking the Power of QMS: Importance, Principles of Quality Management and Benefits
  • Online Class 3: PDCA Technique for Quality Improvement
  • Online Class 4: Basic Quality Management Tools
  • Online Class 5: Good Documentation as the Foundation of a QMS
  • Online Class 6: Developing an Employee Handbook
  • Online Class 7: Creating a Maintenance Manual
  • Online Class 8: Developing a Student Handbook

Online/Offline Workshops:

  • Online Workshop 1: Using PDCA for Continuous Improvement
  • Online Workshop 2: Practice Exercise on application of Management Tools for Problem Resolution
  • Online/Offline Workshop 3: Developing an Employee Handbook
  • Online/Offline Workshop 4: Creating a Maintenance Plan

Instructional Strategies

The delivery of the program follows a developmental learning approach beginning with an introduction to the meaning of and importance of quality, eventually leading to the construct of what quality management system is.

Moreover, the program was designed to employ a self-propelled learning approach in the formulation of system development projects such as essential, suitable and usable documents.

Some of the instructional methodologies that will be utilized in this program are as follows:

  • Lectures /Theme paper presentations
  • Experiential sharing and learning
  • Application of Knowles‘ Principles of Andragogy
  • Online and offline teaching and learning
  • Project work assignments and exercises
  • Demonstration and hands-on practice
  • Interactive learning sessions
  • System development planning
  • Using OnCOURSE learning management system
  • Brain teasers and mind relaxing games

Program Management

Program Supervisor Dr. Ramhari Lamichhane ([email protected]) is the first Nepali and the 11th Director General of CPSC. He is also the concurrent President of Asia Pacific Accreditation and Certification Commission (APACC). He has 30 years of experience in TVET starting as an instructor up to becoming the CEO of Council for Technical Education and Vocational Training (CTEVT) in Nepal. He served as Project Manager in ADB projects and Program Coordinator in Swiss Development Cooperation (SDC) funded projects. He was a key member in formulating the TVET Policy of Nepal in 2007 and 2012.

He is a dynamic leader, certified project assessor, strategic planner, experienced project manager, TVET Institution Quality Assessor, TVET Expert, and a seasoned manager, attested by the awards received such as the Prabal Gorkha Dakshin Bahu IV from the Late King Birendra Bira Bikram Shah Dev and Global Educational Leadership Award by the World Education Congress; scholarship from Ryutaro Hashimoto Foundation, Japan; and Humphrey Fellowship from Fullbright Foundation, USA.

He has presented papers in a number of international conferences and meetings on TVET. He has authored and co-authored publications on TVET in various thematic areas - accessibility, greening, entrepreneurship, financing, equality, and image building. Dr. Lamichhane earned his PhD and MPhil in Education Leadership from Kathmandu University in Nepal. He has a degree in Educational Administration, Planning and Policy from Peabody College/Vanderbilt University, Tennessee, USA.

Program Coordinator and Resource Person Prof. Romulita C. Alto, EdD ([email protected]) has retired from government service in 2006, however, she continuously impart her knowledge in various capacities like currently, she is a CPSC Faculty Consultant, Accreditor of the Asia Pacific Accreditation and Certification Commission and Research Consultant of the Technological Institute of the Philippines.

She has been associated with CPSC since 1992 in various capacities. From 1992-1994, she was a Research Associate. From 1997 to 2001, she was engaged as Governing Board engaged Core Faculty Consultant and Chairperson of Consultancy and Marketing Division and Research and Development Division. Dr. Alto is the lead author of CPSC’s best-selling book - the Research in TVET Made Easy and was the lead reviewer of the APACC documents in year 2013 – 2014.

She was able to handle several high-profile assignments and projects in the Asian Development Bank and Japan International Cooperation Agency, being an educator and international consultant for 57 years now. Dr. Alto is the recipient of the Outstanding Public School Teacher of the City of Manila in 1971, the Most Outstanding Natural Science Teacher of the Year in 1972, and the Outstanding Faculty Member of the Technological University of the Philippines in 2005. Among the scholarship grants she enjoyed are the CDG-Gesellshaft scholarship at the Asian Institute of Technology in Thailand on Remote Sensing Technology and Environmental Resources Management, Asia Foundation Scholarship on the Teaching of CBA Chemistry, and Teaching of Chemistry at RECSAM in Penang Malaysia.

Dr. Alto earned her Doctoral Degree in Educational Administration in 1984, Master’s Degree in Teaching Chemistry in 1970, and Bachelor of Science Degree in Home Economics and Bachelor of Science in Education in 1961 all from the University of the Philippines.

Resource Person Engr. Abdul Ghani Rajput ([email protected]) is currently working as a Faculty Specialist in CPSC. He is a visionary TEVT expert with more than 12 years diversified experience in making TEVT/HRD policies, institutional framework and implementation of skills development plans with local and international organizations. He has developed a training manual on Industrial Revolution 4.0 in TVET sector as well as manual on Instructional Design for E-Learning Courses. He is a certified Competency-Based Training and Assessment Trainer and Vocational Counselor. His expertise include Capacity Development of TVET Stakeholders, Employers Engagement and Project Management.

He was the Director (MIS) of Sindh Technical Education & Vocational Training Authority (STEVTA) and worked as a Focal Person for TVET Sector Support Program, implemented by Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) Pakistan. He has been playing key roles in policy and institutional development with NAVTTC and training providers for making TEVT demand led. He has been interacting with various local & international organizations including ILO, World Bank, GIZ, British Council, MTC International USA, Skills International and City & Guilds, UK etc. He has transformed existing supply-based system to demand-driven through Competency-Based Training (CBT) at STEVTA. He presented a paper on "Curriculum Delivery in line Industrial Revolution 4.0" as keynote speaker in 3rd International Conference and 17th National Conference of PACUIT - Leading the 21st Century Generation towards a Globalized Industrial Technology on 25 April 2019, Manila Philippines.

He served as a Technical Advisor, Human Resource Development for the GIZ TVET Sector Support Program for five years. He was responsible for supporting the relevant training providers and enterprises in the selected sector to establish a coordination framework for planning and delivering training under the framework of the National Qualifications Framework (NVQF). He has been playing a key role in the implementation of training for principals, teachers, instructors, assessors and certification of Sindh Trade Testing Board (TTB).