Program Type: In-Country Program on /
Venue: Technical and Technological College, Ulaanbaatar, Mongolia /
Date: 17-21 September 2012 /
Organizers: Colombo Plan Staff College for Technician Education (CPSC) and Agency of Technical Vocational Education and Training, Government of Mongolia /

1. Rationale

Technical and Vocational Education and Training (TVET) institutions in the 21st century play a significant role in the social and economic transformation of society. Critical to that role is a quality management system that assures quality throughout the input, process and output sequence, while providing feedback for continuous improvement to meet the changing needs of customers. This will maximize the extent to which graduates from TVET institutions will meet the needs of stakeholders on dynamic basis, including students, employers and the nation at large.

Total Quality Management (TQM), as one of the famous methodical concepts for improving the operation of the institution, has been proven effective in accomplishing quality goals within a short period of time. TVET institutions, to become customer focused and effective, can apply the structured TQM approaches for the successful accomplishment of their strategic goals and objectives. Applying TQM in the management process will enable organizations to become productive,innovative and competitive.

Quality improvement can enhance effectiveness and productivity of TVET activities, programs and projects. In TVET, the continuous search for improving the learning and teaching processes will result in a successful implementation of curricula leading to more competitive graduates. In the same manner, total quality management promotes teamwork, unity and solidarity among school personnel.

The Colombo Plan Staff College (CPSC) as an inter-governmental International organization aims to promote quality TVET through continuous improvement and productivity enhancement. CPSC promotes the exchange and recognition of best practices in TVET across Asia and the Pacific Region. CPSC, as a hub for human resource development, considers different quality management tools, including total quality management (TQM), as means for effective implementation of TVET programs and quality assurance.

This in-country program aims to assist the participants to understand and implement TQM techniques and tools in fast growing TVET sector in Mongolia. Capacity building of personnel on quality control and assurance systems for TVET could lead to effective delivery of instructional programs.

2. Objectives

The main objective of this in-country program is to equip the participants with the working knowledge on how TQM can take shape in their respective TVET institution/s for implementation.

At the end of the in-country program, participants should be able to:

  • understand and explain the paradigms of total quality management (TQM);
  • identify the applications of Quality Tools and Techniques in implementing Total Quality Management for TVET institutions;
  • apply the steps for productivity enhancement and other quality processes; and
  • prepare an action plan for implementing TQM at TVET institutions and organisations for continuous improvement.

3. Main Contents

The in-country program will provide a basic understanding of Total Quality Management. It will also utilize the knowledge and experience of both resource persons and the participants for implementing a sustainable TQM model in their respective TVET institutions and thereby creating impact on the national quality efforts for the improvement of the TVET system. Definitions, origins, concepts, principals, standards and strategies of TQM and related quality tools will be thoroughly discussed.

The main contents of the in-country program are as follows:


  • Special Lecture: accreditation as a quality assurance mechanism for cross border mobility
  • Theme Paper 1 - Total Quality Management: Its evolution and Application in the Context of TVET System
  • Theme Paper 2 – Implementing TQM Process of TVET Institutions in Mongolia
  • Theme Paper 3- Applying Quality Improvement Mechanism and Tools in Managing TVET Institutions
  • Theme Paper 4- Quality Management Through Productivity Enhancement of TVET Institutions in Mongolia
  • Theme Paper 5 – Action Planning for TQM in TVET

Applications of TQM Methods

  • Task 1: Assess requirements for developing a quality assurance system model for TVET
  • Task 2: Application of TQM Tools and Techniques
  • Task 3: Developing Strategies for productivity enhancement in TVET Institution

Action Planning for a TVET QMS Project

  • Action Plan for Establishing Framework for TQM in TVET Institution

4. Instructional Strategies

To achieve the intended outcomes, the following strategies will be adopted:

  • Theme Paper (TP) Presentations
  • Blended Teaching & Learning System
  • Workshop Tasks
  • MILY and Wisdom Notes
  • Study Visit
  • Action Planning (AP)

5. Participants' Profile

Participants will be composed of policy makers, administrators and academic heads of training providers from the private as well as the public sector delivering TVET. They are personnel responsible for instituting quality management programs in their respective institutions.

6. Expected Outcome

The following major outcomes necessary and important in the management of TVET institutions are expected as a result of the accomplishment of all the activities planned for the in-country program:

  • Better trained TVET administrators, planners, and managers in TQM;
  • Enhanced knowledge on quality assurance and management for TVET; and
  • Action plan for sustained quality improvement in the TVET systems in participants’ respective institutions.